Privacy Policy

Gent Axe Throwing, located at Belfortstraat 5, 9000 Ghent, attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why we collect it, how long we store it, and what rights you have.

This privacy policy applies to all services we offer via our website www.gentaxethrowing.be and during your visit(s) to our location(s). We act in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection legislation.

The data controller for your personal data is:

• Name: Gent Axe Throwing
• Address: Belfortstraat 5, 9000 Ghent, Belgium
• Phone: +32 333 62 226
• Email: info@gentaxethrowing.be

Depending on your interaction with us, we may process the following categories of personal data:

3.1 Reservations and Bookings

• First and last name
• Email address
• Phone number
• Date and time of booking
• Number of participants
• Payment information (processed via Bookeo's integrated payment system or a secure payment provider)

3.2 Contact Form and Email Communication

• Name
• Email address
• Content of your message

3.3 Website and Technical Data

• IP address
• Browser type and version
• Pages visited and time of visit
• Cookie data (managed via Cookiebot; see also our Cookie Policy)

3.4 Gift Vouchers

• Name of buyer and recipient
• Email address for gift voucher delivery

We process your personal data for the following purposes and on the following legal bases:

• Performance of the Agreement: processing and confirming your reservation, sending confirmation emails, and facilitating your visit.
• Legitimate Interest: tracking website usage statistics via Google Analytics, improving our services, and preventing fraud.
• Legal Obligation: storing accounting data in accordance with Belgian legislation.
• Consent: sending marketing communications (newsletters, promotions) if you have given your consent for this. You can withdraw this consent at any time.

We do not store your personal data longer than necessary for the purposes for which it was collected:

• Reservation data: maximum 3 years after your last visit
• Accounting data: 7 years in accordance with Belgian accounting legislation
• Contact form data: maximum 2 years after your inquiry has been handled
• Marketing data: until you withdraw your consent or a maximum of 3 years after your last interaction

We never sell your personal data to third parties. We may, however, share your data with:

• Payment providers: for the secure processing of payments (via Bookeo's integrated payment system or a secure payment provider).
• Reservation systems: we use Bookeo to manage reservations and bookings. For this purpose, Bookeo processes your name, email address, and booking details. More info: https://www.bookeo.com/privacy.
• Email providers: for sending confirmations and communications.
• Google Analytics (Google LLC): to analyze website usage and improve our services. Google may process this data in the US. Google Analytics is configured with IP anonymization. Google LLC is certified under the EU-US Data Privacy Framework. More info: policies.google.com/privacy.
• Cookiebot (Usercentrics A/S): to manage your cookie consent on our website. Cookiebot records your consent and the settings you have chosen. More info: www.cookiebot.com/en/privacy-policy.
• Government agencies: when we are legally required to do so.

All of our processors have signed a data processing agreement and process your data exclusively according to our instructions and in compliance with the GDPR.

We strive to process your data within the European Economic Area (EEA). If a service provider processes data outside the EEA, we ensure that appropriate safeguards are in place, such as the Standard Contractual Clauses of the European Commission.

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access: you can request what data we process about you.
• Right to rectification: you can have inaccurate or incomplete data corrected.
• Right to erasure: you can request the erasure of your data ('right to be forgotten').
• Right to restriction of processing: you can request the restriction of processing your data.
• Right to data portability: you can request your data in a readable format.
• Right to object: you can object to the processing of your data for direct marketing or on the grounds of legitimate interest.
• Right to withdraw consent: you can withdraw your previously given consent at any time, without affecting the lawfulness of processing before its withdrawal.

You can exercise your rights by contacting us via info@gentaxethrowing.be. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

If you believe that we are not processing your personal data in accordance with the law, you have the right to file a complaint with the Data Protection Authority (DPA):

• Website: www.gegevensbeschermingsautoriteit.be
• Address: Drukpersstraat 35, 1000 Brussels
• Email: contact@apd-gba.be

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or disclosure. This includes, among other things, encryption of sensitive data, secure connections (HTTPS) on our website, and access control to our systems.

Our website uses cookies. We use Cookiebot as a cookie management platform: this allows you to set your cookie preferences yourself and manage your consent. Cookiebot records and stores your consent history in accordance with the GDPR. For a complete overview of which cookies we use (including via Google Analytics) and how you can adjust your preferences, please refer to our Cookie Policy at www.gentaxethrowing.be/cookie-policy.

We reserve the right to amend this privacy policy at any time. Changes will be published on our website, stating the date of the last modification. We recommend that you consult this policy regularly.

Do you have any questions or comments about this privacy policy or about how we process your data? Please contact us:

• Ghent Axe Throwing
• Belfortstraat 5, 9000 Ghent
• E-mail: info@gentaxethrowing.be
• Phone: +32 333 62 226